Company Overview: The A.C.T Agency, a Virtual Remote Call Center, is a leading provider of customer service and technical support solutions to a diverse range of clients, including major fashion retailers, banks, roadside assistance companies, cruise lines, transportation services, and amusement parks. We specialize in delivering exceptional customer experiences through our dedicated team of remote agents.
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Position Overview: We are currently seeking motivated individuals to join our team as Remote Customer Service and Technical Support Representatives. In this role, you will be responsible for handling client accounts, providing excellent customer service, conducting sales activities, processing billing inquiries, and offering technical support to our clients' customers.
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Key Responsibilities:
• Handle incoming calls, emails, and chats from customers of various client accounts.
• Provide timely and accurate assistance to customers regarding product inquiries, order status, account issues, and technical troubleshooting.
• Utilize effective sales techniques to promote additional products or services to customers when appropriate.
• Process billing inquiries, refunds, and account adjustments according to company policies.
• Troubleshoot technical issues related to products, services, or online platforms.
• Document all customer interactions and maintain detailed records of customer inquiries and resolutions.
• Collaborate with team members and supervisors to ensure customer satisfaction and meet performance goals.
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Requirements:
• Previous experience in customer service, sales, billing, and technical support roles preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer and internet usage.
• Must provide your own equipment, including a computer, mouse, keyboard, monitors, headsets, etc.
• Flexible schedule availability with a minimum commitment of 15-20 hours per week.
• Must be willing to work as a 1099 self-contractor.
Compensation:
• Competitive pay rates ranging from $10 to $17 per hour.
• Part-time and full-time positions available.
• Flexible scheduling allows you to create your own work schedule.
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How to Apply: If you are interested in joining our team as a Remote Customer Service and Technical Support Representative, please submit your resume to theactagencymanagement@gmail.com. Be sure to include any relevant experience and qualifications that make you an ideal candidate for this position.
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Join us in delivering exceptional customer experiences from the comfort of your own home! We look forward to hearing from you.
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Note: This position is open to candidates located within the United States. We are currently working to expand our services internationally.